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Q What kind of after-sales service can you provide?
A We would have you send someone to our facility for training before ship. When machines arrive at your facility, we would send our engineer to your facility for installation, and would be a simple training for your engineers, going over the machine, troubleshooting etc. Meanwhile, we will build a after-service system for your account. That is, our commissioning engineer, electrical engineer and programmer will be in contact to answer your questions and fix your problems at any time, and offer a solution within the shortest time. We would also send engineers for any issues can't be resolved by your side. We would send our engineers to your facility for preventive maintenance, optimizing performance continuously through collecting customer's feedback.
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Q How long is the working life of mold?
A The raw material we used is imported DC53 mould steel and the heat treatment process of steel can reach 61℃. Under the premise of normal use, it can be guaranteed that the cutting roller can cut 4 to 5 million pieces. During the warranty, the mould can be repaired free of charge. The service life of the welding roller can be up to five years.
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Q What certification reports do your machines have?
A We are a high-tech enterprise, machines with CE certifications. The quality of the equipment meets the requirements of being exported to the European and American markets, and has rich experience in serving the world's top 500 companies.
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Q Will you provide any free of charge parts be shipped with machine ?
A Some wearing parts such as cutters, scissors, belts, etc. The machine is guaranteed for one year expect the damage by human error. In order not to affect the normal production of the machine, we will recommend customers to purchase spare parts and will provide a corresponding spare parts list.
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Q Is the final product automatically collected and stacked?
A Yes. Our machine completes the full fully automatic production cycle. This includes the auto-stacking of finished products, where the cut mask sheets are neatly collected and stacked, ready for the next steps in your packaging line. This eliminates the need for manual handling and further boosts your overall efficiency.
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Q What degree of customization do you offer for mask shapes and sizes?
A We offer comprehensive shape and size customization. Clients can provide their specific design requirements, and Hengyao will manufacture the corresponding molds and configure the machine accordingly. Our system allows for quick changeovers between different custom designs, providing the flexibility needed in a dynamic market.
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Q How does the Hengyao machine achieve a 99% yield rate?
A Hengyao integrates an intelligent precision control system with high-quality components. Our machine features automatic vision inspection and real-time monitoring that detects and corrects material misalignment, ensuring every cut is perfect. This robust design minimizes errors and material waste, directly translating into a reliable 99% yield rate for our clients.
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Q What is the power requirement and machine size?
A The Hengyao compressed towel machine operates on standard industrial voltage (usually 220V/380V, customizable for your region).
The machine has a compact footprint designed for easy installation in both small and large workshops.
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Q Can I customize the compressed towel with my own logo or packaging?
A Yes. Hengyao offers custom logo embossing molds and matching packaging machines.
We can help you create your own brand-style compressed towel sets for hotel, spa, or promotional use.
