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Q What kind of after-sales service can you provide?
A We would have you send someone to our facility for training before ship. When machines arrive at your facility, we would send our engineer to your facility for installation, and would be a simple training for your engineers, going over the machine, troubleshooting etc. Meanwhile, we will build a after-service system for your account. That is, our commissioning engineer, electrical engineer and programmer will be in contact to answer your questions and fix your problems at any time, and offer a solution within the shortest time. We would also send engineers for any issues can't be resolved by your side. We would send our engineers to your facility for preventive maintenance, optimizing performance continuously through collecting customer's feedback.
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Q How long is the working life of mold?
A The raw material we used is imported DC53 mould steel and the heat treatment process of steel can reach 61℃. Under the premise of normal use, it can be guaranteed that the cutting roller can cut 4 to 5 million pieces. During the warranty, the mould can be repaired free of charge. The service life of the welding roller can be up to five years.
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Q What certification reports do your machines have?
A We are a high-tech enterprise, machines with CE certifications. The quality of the equipment meets the requirements of being exported to the European and American markets, and has rich experience in serving the world's top 500 companies.
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Q Will you provide any free of charge parts be shipped with machine ?
A Some wearing parts such as cutters, scissors, belts, etc. The machine is guaranteed for one year expect the damage by human error. In order not to affect the normal production of the machine, we will recommend customers to purchase spare parts and will provide a corresponding spare parts list.
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Q Are your ultrasounds imported?
A Our ultrasonic system continue the technology from Taiwan, and our R&D teams constantly strive to innovate and improve. All ultrasonic spare parts are purchased from the biggest brand, imported from Taiwan to ensure the best performance. In particular, we have close cooperation with Germany ultrasonic company if customer have special requirements.
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Q Can the size and shape of toilet seat covers be customized?
A Yes. The mold design is flexible and can be customized to your preferred size and shape.
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Q What materials can this toilet seat cover machine process?
A The machine is compatible with non-woven fabrics, paper, or biodegradable materials, depending on your product needs.
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Q We are highly concerned about material waste. How does your machine perform in terms of pattern alignment and cutting accuracy? Can it reduce the defect rate?
A It performs excellently. The integrated color tracking and photoelectric sensing system is specifically designed to address this pain point. It automatically detects printed registration marks on the material, ensuring every cut is precise and achieving flawless pattern alignment. This significantly minimizes material waste caused by misalignment, effectively reducing your scrap rate to a minimum and directly protecting your profitability.
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Q Is the final product automatically collected and stacked?
A Yes. Our machine completes the full fully automatic production cycle. This includes the auto-stacking of finished products, where the cut mask sheets are neatly collected and stacked, ready for the next steps in your packaging line. This eliminates the need for manual handling and further boosts your overall efficiency.
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Q How long does it take to see a return on investment (ROI)?
A Most customers recover their investment within 6–12 months, depending on production volume and labor savings.
Thanks to automation, reduced waste, and stable performance, the Hengyao compressed towel machine quickly becomes a cost-effective solution for long-term growth.
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Q What is the power requirement and machine size?
A The Hengyao compressed towel machine operates on standard industrial voltage (usually 220V/380V, customizable for your region).
The machine has a compact footprint designed for easy installation in both small and large workshops.
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Q Can the machine connect with a packaging system?
A Yes. It can be linked directly to an automatic packaging machine for one-stop production, reducing manual handling and improving efficiency.
