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Frequently Asked Questions

General

  • How long is the working life of mold?

    The raw material we used is imported DC53 mould steel and the heat treatment process of steel can reach 61℃. Under the premise of normal use, it can be guaranteed that the cutting roller can cut 4 to 5 million pieces. During the warranty, the mould can be repaired free of charge. The service life of the welding roller can be up to five years.
  • What certification reports do your machines have?

    We are a high-tech enterprise, machines with CE certifications. The quality of the equipment meets the requirements of being exported to the European and American markets, and has rich experience in serving the world's top 500 companies.
  • Will you provide any free of charge parts be shipped with machine ?

    Some wearing parts such as cutters, scissors, belts, etc. The machine is guaranteed for one year expect the damage by human error. In order not to affect the normal production of the machine, we will recommend customers to purchase spare parts and will provide a corresponding spare parts list.
  • Are your ultrasounds imported?

    Our ultrasonic system continue the technology from Taiwan, and our R&D teams constantly strive to innovate and improve. All ultrasonic spare parts are purchased from the biggest brand, imported from Taiwan to ensure the best performance. In particular, we have close cooperation with Germany ultrasonic company if customer have special requirements.

After-sales

  • How often should maintenance be performed on disposable face mask machine?

    Generally speaking, maintenance should be performed every 7 days, or half a month for standard machines. And the transmission system, connections need to be lubricated randomly, as well as cleaning up.
  • What kind of after-sales service can you provide?

    We would have you send someone to our facility for training before ship. When machines arrive at your facility, we would send our engineer to your facility for installation, and would be a simple training for your engineers, going over the machine, troubleshooting etc. Meanwhile, we will build a after-service system for your account. That is, our commissioning engineer, electrical engineer and programmer will be in contact to answer your questions and fix your problems at any time, and offer a solution within the shortest time. We would also send engineers for any issues can't be resolved by your side. We would send our engineers to your facility for preventive maintenance, optimizing performance continuously through collecting customer's feedback.

Operational problem

Technical problems

Quick Inquiry
Sales Manager: Nico
Tel: 86-0769-82993960
Mobile: +86-13790250216
E-mail: hengyao@hengyaoautomation.com
Address: No.7 Yaokeng Reservoir Road, Tangxia Town,
Dongguan City, Guangdong Province 523710
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