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Q What kind of after-sales service can you provide?
A We would have you send someone to our facility for training before ship. When machines arrive at your facility, we would send our engineer to your facility for installation, and would be a simple training for your engineers, going over the machine, troubleshooting etc. Meanwhile, we will build a after-service system for your account. That is, our commissioning engineer, electrical engineer and programmer will be in contact to answer your questions and fix your problems at any time, and offer a solution within the shortest time. We would also send engineers for any issues can't be resolved by your side. We would send our engineers to your facility for preventive maintenance, optimizing performance continuously through collecting customer's feedback.
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Q How long is the working life of mold?
A The raw material we used is imported DC53 mould steel and the heat treatment process of steel can reach 61℃. Under the premise of normal use, it can be guaranteed that the cutting roller can cut 4 to 5 million pieces. During the warranty, the mould can be repaired free of charge. The service life of the welding roller can be up to five years.
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Q What certification reports do your machines have?
A We are a high-tech enterprise, machines with CE certifications. The quality of the equipment meets the requirements of being exported to the European and American markets, and has rich experience in serving the world's top 500 companies.
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Q Will you provide any free of charge parts be shipped with machine ?
A Some wearing parts such as cutters, scissors, belts, etc. The machine is guaranteed for one year expect the damage by human error. In order not to affect the normal production of the machine, we will recommend customers to purchase spare parts and will provide a corresponding spare parts list.
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Q Are your ultrasounds imported?
A Our ultrasonic system continue the technology from Taiwan, and our R&D teams constantly strive to innovate and improve. All ultrasonic spare parts are purchased from the biggest brand, imported from Taiwan to ensure the best performance. In particular, we have close cooperation with Germany ultrasonic company if customer have special requirements.
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Q How long does it take to see a return on investment (ROI)?
A Most customers recover their investment within 6–12 months, depending on production volume and labor savings.
Thanks to automation, reduced waste, and stable performance, the Hengyao compressed towel machine quickly becomes a cost-effective solution for long-term growth.
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Q Can I customize the compressed towel with my own logo or packaging?
A Yes. Hengyao offers custom logo embossing molds and matching packaging machines.
We can help you create your own brand-style compressed towel sets for hotel, spa, or promotional use.
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Q How long is the mold lifespan?
A Each Hengyao mold is made of high-strength steel or aluminum alloy, ensuring a long service life of over 1 million compression cycles, depending on maintenance and production frequency.
Proper lubrication and cleaning can further extend mold longevity.
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Q Does the machine have an automatic packaging option?
A Absolutely. Hengyao compressed towel machine can be connected with an automatic packaging machine for fully automated production — from compression to wrapping.
This integration helps maintain hygiene, reduce labor, and improve production efficiency.
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Q Can I make different towel shapes or sizes with one machine?
A Yes. The machine features a quick mold-change system, allowing you to switch between round, square, heart-shaped, or custom logo molds within minutes.
Hengyao also provides custom mold design service according to your brand or packaging needs.
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Q What materials can the Hengyao Compressed Towel Machine use?
A Our compressed towel machine is compatible with cotton, nonwoven, and spunlace materials.We can also test your samples before order confirmation to ensure the best compression results and towel texture for your target market.
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Q Can I print my own logo on the slippers?
A Yes. disposable slipper making machine supports inline logo printing or pattern customization, allowing you to produce branded slippers for hotels, spas, and hospitals.
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Q Can the machine connect with a packaging system?
A Yes. It can be linked directly to an automatic packaging machine for one-stop production, reducing manual handling and improving efficiency.
